Frequently Asked Questions

My Account

My Order

My Delivery

Returns & Refunds

Subscribe & Save

Brand & Products


How do I create an account?
I forgot my password.
How do I go about updating my personal information?
I checked out as a guest. How can I review my order history?
I would like to stop receiving emails from you.
Can I ship my order to another country?
How do I know my order was successfully placed?
Can I change the shipping address after placing an order?
How can I track my package?
Missing Tracking Information?
How do I know if my package was undeliverable?
My item is marked as “Delivered” even though I haven’t received it. What do I do?
What do I do if an item is missing from my package?
Will my products ever be delivered late?
Can BOTANITY ship to a military address?
What is BOTANITY’s gift return policy?
What is BOTANITY's 90-day Money Back Guarantee?
What do I do if I receive a damaged, defective, or incorrect item?
What do I do if an item is missing from my package?
Can I change or cancel my order?
How can I make changes to my upcoming subscription orders?
How long can I hold my monthly order for?
How do I cancel my subscription plan?
How do I manage my subscription plan?
Are your products third-party tested?
What payment methods do you accept?
How can I change my payment method?

Need Help?

If you have any inquiries or require assistance, our customer care team is readily available to support you. We endeavor to deliver swift responses, typically within 1-2 business days.