We are glad to have you on board! Click on the Account in the upper right-hand corner to create your account.

That’s okay, we can get you right back on track. Please select “Forgot Password?” under the login page. You will be emailed a password reset request within 24 hours.

You can easily modify your name and address within your Account page.

If you checked out as a guest, please refer to the order confirmation sent to your email. This confirmation contains your order number and summary, and it's sent to the email address provided during payment. If you want to track the delivery status of your products, navigate to Order Status and input the email address used during checkout along with the order number from the confirmation email. This will enable you to monitor the current delivery status.

For smoother order confirmation, delivery, and changes, we recommend creating an account! As a member, you'll enjoy various benefits tailored for BOTANITY members, including a 10% discount on your first purchase and other exclusive perks.

If you would like to unsubscribe from our marketing emails, please click on the "unsubscribe" link that is provided at the bottom of the latest email you received. Changed your mind and want to receive our emails again? No problem! You can sign up again on our website or Contact Us our Customer Care

No, We are unable to send any parcels outside the US and its territories. However, if you prefer ordering and shipping from Canada, you can do so through Amazon - BOTANITY Brand Store.

You will receive an email in your inbox confirming your order. Additionally, your payment method will have a pending transaction. If you do not see either of these, your order most likely did not go through in our system. Alternatively, you can check the status of your order online by signing in to ACCOUNT and then clicking "Order History". We encourage you to try to place your order again.

You may change the shipping address if your package is not packed yet. Please note that we cannot modify the shipping address once the package is shipped, and customers are responsible for providing correct address when creating orders. 

You can track your package from the Order Status page. Simply enter your email address and order number to get real-time updates on the delivery status of your package.

There are several possible reasons for missing tracking information:

• Sometimes, tracking information isn't available immediately. This can occur when the first package scan happens upon arrival at a regional hub near the destination. This is common during periods of high shipping volume when packages are processed in bulk. Until this first scan occurs, the carrier may not acknowledge receipt of the package, or the first scan may not happen until delivery.
• If the order is a gift and the sender selected the option for the recipient to provide their shipping address during the checkout process, tracking information may not be available until the package is delivered.
• If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Typically, packages arrive on or shortly after the estimated delivery date.

A package may be returned as undeliverable for various reasons:

• The carrier attempted delivery but was unsuccessful. Typically, carriers make multiple delivery attempts. If they cannot deliver the package successfully, they will return it to us.
• The recipient refused the delivery. This can happen if the recipient wasn't expecting a gift and believes it was sent to them by mistake. In such cases, we'll refund the gift purchaser and notify them via email. If you wish to send the gift again, you may want to inform the recipient to expect a surprise.
• The address was illegible. Occasionally, address labels may become unreadable during transit, leading to the carrier returning the package.
• The order is a gift, and the giver chose the option for the recipient to provide their shipping address during checkout.
• The package was damaged in transit. If a package sustains damage while en route to you, the carrier may return it without attempting delivery.

When a carrier returns an undeliverable package to us, we issue a full refund. Unfortunately, we cannot re-ship orders that carriers return to us as undeliverable. If you still wish to purchase the items that were undeliverable, please place a new order on our website.

If you suspect that your order cannot be delivered as addressed and you haven't received confirmation of its return or refund four weeks after the estimated delivery date, please Contact Us.

If your tracking information indicates that your package was delivered but you haven't received it within 48 hours of the expected delivery date, please follow these steps:

• visit your Account, and verify the shipping address listed on your "Orders history" on to ensure accuracy.
• Check for any notice of attempted delivery left by the carrier.
• Look around the delivery location for your package, including checking with neighbors.
• Confirm if someone else accepted the delivery on your behalf, unless you have concerns about health or safety.
• Since some packages may involve multiple carriers, also check your mailbox or other areas where mail is typically delivered.
• Wait for up to 48 hours, as in rare cases, packages may be marked as delivered up to 48 hours before actual arrival, and certain carriers may deliver as late as 10 pm.
  

If you still cannot locate your package after following these steps, please Contact Us for further assistance.

If you find that an item is missing from your package, it's possible that it was shipped separately. Begin by checking your "Orders history" of your Account to see if the missing item is listed in another shipment.

If you still cannot locate your package after following these steps, please Contact Us for further assistance.

While most packages arrive on time, there are instances when orders may be delayed beyond the estimated delivery date. Possible reasons for late delivery include:

• Incorrect address provided during checkout.
• Missing apartment, building, floor, or unit number in the address.
• Severe weather conditions affecting transit routes.
• International customs procedures for shipments crossing borders.

Recommended actions if your delivery is late:

• Confirm the estimated delivery date and shipping address in the "Orders history" of your Account
• Wait for an additional 48 hours to allow for unexpected delays in transit.
• In some cases, packages may be returned to us as undeliverable, so it's advisable to check with the shipping carriers directly for any updates on your package's status.

All packages shipping to military addresses must go through USPS. Military addresses have APO or FPO as the city and AP, AA or AE as the state. If you want the order shipped via any other method, you must provide us with an address located off the base or military installment, within the USA. All military addresses have a zip code; however, there is no county information for a military address.

If you need to exchange a gift, you will need to return the original item and then place a new order for the desired item. Please note that gift recipients are not eligible for refunds. The returned item must be in the same condition as it was received, as outlined in our return policy.

BOTANITY is confident in the effectiveness, safety, and quality control of our products. As part of our ongoing commitment to our customers, we offer a 90-day Money-Back Guarantee. Products purchased from the BOTANITY website or through our Customer Care team may be returned within 90 days of purchase for a 100% refund, excluding return shipping and handling fees. All returned products must be accompanied by a copy of the original BOTANITY invoice or packing slip and must adhere to the terms outlined in our Return Policy.

If you receive a damaged, defective, or incorrect item, you can request a replacement from BOTANITY. We will create a new order with the same shipping speed used for your original item. It's crucial to notify BOTANITY within 30 days of receiving the damaged or incorrect order. Failure to do so may nullify your right to request a correction. You can contact our Customer Care team directly through the Contact Us page, or you can initiate the "Return and Replace" request yourself. Simply visit your Account page, click on the order number under the order history, and you'll find the return and replace button at the bottom-right hand corner.

If you find that an item is missing from your package, it's possible that it was shipped separately. Firstly, visit your Account page and check your "Orders history" section to see if the missing item is listed in another shipment. If you still cannot locate the item, please Contact Us

Once an order is confirmed, we are unable to accept cancellations or changes. However, if you have any issues with your order, please don't hesitate to Contact Us.

To modify your upcoming subscription orders, please follow these steps:

1. Visit your Account page.
2. Click on "Manage Subscriptions."
3. On this page, you'll find options to:

• Adjust upcoming orders.
• Skip the upcoming order.
• Edit payment methods.
• Edit shipping addresses.

You can hold your monthly order for up to six months.

To cancel your subscription, please follow these steps:

1. Visit your Account page.
2. Click on "Manage Subscriptions."
3. Select "Subscriptions" from the menu bar.
4. Choose the subscription plan that you wish to cancel.
5. Click the "Cancel Subscription" button located at the bottom of the page.

To modify your subscription orders, follow these steps:

1. Visit your Account page.
2. Click on "Manage Subscriptions."
3. Select "Subscriptions" from the menu bar.
4. Choose the subscription plan that you wish to manage.
5. On the page, you'll be able to:

• Change the quantity of products.
• Adjust order frequency and the next order day.
• Update shipping addresses.
• Edit payment methods.
• Edit contact information, including email and phone number.

Yes, BOTANITY utilizes third-party testing on every product batch to ensure that the levels of claimed constituents are at least as depicted on the label.

Yes, it is! Our products contain high concentrations of natural ingredients, so you might notice some color changes over time, especially in serums where the ingredients are more concentrated. This is completely normal and doesn’t indicate any problem with the product. If you’re not satisfied, please contact us—we’re happy to help with reshipment.

Our website accepts payment from all major cards (Visa, MasterCard, American Express, Discover), Apple Pay, PayPal, Amazon Pay, JCB, UnionPay, Klarna and Diners Club International. If placing an order by phone, we can only accept major credit/debit cards. We cannot use Apple PayPal, Klarna or Amazon Pay via phone. We cannot place orders through email. For your security, please do not email us your credit card information.

You can change your payment method during the checkout process. If you need to update the payment method for your subscription, please visit the "Manage Subscription" page within your Account. From there, you can easily edit your payment method for your subscription.